عن الدورة
Unlock Excellence. Drive Continuous Improvement.
This course provides a comprehensive and practical understanding of Total Quality Management (TQM)—a strategic approach focused on continuous improvement across all organizational processes. Designed for professionals, managers, and quality practitioners, the course combines international standards with real-world applications based on over 15 years of hands-on experience.
What You Will Learn:
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The core principles and pillars of TQM
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How to build a culture of quality within your organization
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Tools and techniques for quality improvement (e.g., PDCA, Six Sigma basics, root cause analysis)
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The role of leadership and employee engagement in quality success
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How to apply TQM across different sectors (manufacturing, food industry, logistics, services, etc.)
محتوى الدورة
(مقدمة ومفاهيم اساسية) ISO 9001/2015
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01- مقدمة عن ISO 9001
25:10 -
02- اشهر المواصفات العالمية
31:36 -
03- تعريفات ايزو 9001
21:55 -
04- مفهوم Annx
11:54 -
05- QA & QC
14:50 -
06- هرم الوثائق
06:50 -
07- سياسة الجودة
30:09 -
08- الاجراءات القياسية SOPs
24:53 -
09- النموذج
31:15 -
10- دليل الجودة
20:25 -
11- التعليمات
10:29